viernes, 7 de febrero de 2020

Webinar 12 Febrero "Forgot Your Customer? Forget Your Business Transformation!"

The ABPMP Philadelphia & Toronto Chapters Present:

Forgot Your Customer?
Forget Your Business Transformation!

February 12, 2020 | 12:00 PM EST

Digital Transformation And The Power Of Customer Experience

Andrew Spanyi

Founder and Managing Director, Spanyi International Inc.

Evidence is piling up that reinventing and adapting business processes with digital technologies organization-wide is challenging for many organizations. Companies report high failure rates, similar to failure rates for large-scale transformation in general. There are too many: Disparate systems, functional and business unit data silos, and organizational challenges to overcome.

Few organizations have the necessary resources — financial, human, and technical — to be able to transform everything at the same time. A much better alternative to tackling organizational transformation with digital is to first focus on customer experience, and the set of value creating processes.

In his presentation, Andrew will highlight the principle elements of a successful digital transformation including change leadership, cultural and operational readiness, and enabling process management capabilities. Andrew will share practical lessons from the field.

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