The ABPMP Philadelphia & Toronto
Forgot Your Customer?
Forget Your Business Transformation!
February 12, 2020 | 12:00 PM EST
Digital Transformation And The Power Of
Managing Director, Spanyi International Inc.
Evidence is piling
up that reinventing and adapting business processes with digital
technologies organization-wide is challenging for many organizations.
Companies report high failure rates, similar to failure rates for
large-scale transformation in general. There are too many: Disparate
systems, functional and business unit data silos, and organizational
challenges to overcome.
have the necessary resources — financial, human, and technical — to be able
to transform everything at the same time. A much better alternative to
tackling organizational transformation with digital is to first focus on
customer experience, and the set of value creating processes.
presentation, Andrew will highlight the principle elements of a successful digital
transformation including change leadership, cultural and operational
readiness, and enabling process management capabilities. Andrew will share
practical lessons from the field.