viernes, 14 de enero de 2022

Webinar: 19 Enero 20h (CET) The Future of BPM con Andrew Spanyi





 The Future of BPM

ABPMP Educational Webinar by Andrew Spanyi

Wed, January 19, 2022, 20:00  - 21:00 CET (España)




ABPMP invites you to join Andrew Spanyi for The Future of BPM Webinar on January 19th at 1:00—2:00 CST. 


The future of BPM depends – to a large degree – on the role that process professionals can play in encouraging leaders to shift their attention to what matters to customers and on end-to-end process performance. Only then can organizations enjoy greater success with customer experience management, increase digital maturity and improve organizational performance. 


Key points in this presentation: 


·    BPM - The past and present 


·    How the landscape is changing 


·    Integrating customer experience and digital with process management 


·    The role of intelligent process automation in digital success. 


·    Why process professionals must make a difference – and soon!



To register and learn more, please click the button below!



Dr. Andrew Spanyi

Andrew Spanyi is the Managing Director of Spanyi International Inc., a consulting and training company working at the intersection of customer experience, process innovation and digital technologies. 


His early work in process improvement and management was with The Rummler-Brache Group [RBG]. He joined RBG in 1992 as a consultant and was a Managing Partner of the Canadian practice from 1996 to 2001. 


Learn more about Andrew Spanyi at:


LinkedIn Profile

Personal Website


Andrew is the author of three books and dozens of articles. He has been involved in over 170 major performance improvement projects across several key industries in the USA and Canada. He writes and speaks frequently on the connection between customer experience, process management, and digital business.


Andrew holds a Bachelor of Arts (Economics) - and earned his MBA (Marketing/Finance) from York University, Toronto, Ontario, Canada. He designs and delivers custom training programs. He is an advisor to the Association of Business Process Management Professionals (ABPMP). 


To register for The Future of BPM Webinar, click the button below!