Webinar: 19 Agosto: Measuring Business Processes (ABPMP)
Now for the ABPMP Webinar
19, 2020 | 1:00 PM CDT
It is impossible to effectively manage your
business processes if you can’t tell how they’re performing. This
webinar introduces the concept of process measurement and five
measures common to all business processes: Capacity, activity
cost, cycle time, defect rate, and cost structure. All of these
measures are inherent in the design of the process and require
investment in process improvement to change.
Attendees will learn how to use these measures to
identify which processes need to change to support business goals
and strategy. Attendees will also learn why the typical measure
of process maturity is less than useful in most cases.
Hosted by: Scott Whitmire, he has over 40 years as a software
engineer, business architect, and enterprise architect, with
experience in telecommunications, retail, manufacturing,
defense, healthcare, banking, and professional practice. As
an enterprise-level architect, Scott has designed and
implemented business architectures that center on processes and
customer experiences, and the measures to link them
together. He has counseled business leaders at all levels and has
provided continuing education to practicing professionals.